This time I was the one to buy! As you might have understood, mobility in Apogee is something like air for fire. Therefore, we need to arrange accommodation for our partners/staff across Europe. Of course we have an agency that we cooperate. After some calls of our administration, for a specific need of an apartment we had, and their let's say not-on-time-return-call, I called them.
10h30
Hello Mr. X, this is Mr. N. calling, how are you? I am calling for an apartment we need immediately and Mrs. M. told me that you don't have one.
Hello Mr. N. Yes we don't have one, but I can give you Mr. Y phone number, he also have an agency, and he might be able to help you.
10h32
Hello Mr. Y this is Mr. N. I got your phone number from Mr X. and I need an apartmnet
Could we meet at 11h30 ?
11h35
deal! I got the apartment
13h30
Hello Mr. N. this is Mr. X (the first one) I called you because I do have an apartment for you!!!
...
This is the perfect example of not calculating / understanding correctly your resources / capacity and furthermore giving your customer to a "friend".
